Subscription Management

This Subscription Management information is for the Sips by™ Subscription. Gift Subscriptions are managed like month-to-month subscriptions.

 

HOW TO UPDATE YOUR CARD INFORMATION
You're able to update your card information by logging in to your account, visiting your Settings section on sipsby.com, clicking on "Payment Details," and then clicking the "Manage Payment" button, and selecting "Payment Information" from the menu.

HOW TO UPDATE YOUR SHIPPING ADDRESS
You're able to update your shipping address by logging in to your account, visiting your Settings section on sipsby.com, clicking on "Address Details" and clicking "Edit," and then updating your address and clicking "Save Changes."

HOW TO VIEW TRANSACTIONS
You're able to view your transactions by logging in to your account, visiting your Settings section on sipsby.com, and clicking on "Order History." 

HOW TO SKIP A MONTH OF YOUR SUBSCRIPTION

  • You're able to skip a month of your Subscription by logging in to your account, visiting your Settings section on sipsby.com, clicking on "Manage Subscription" and the "Manage Subscription" button, and then selecting "Upcoming Orders" from the menu.  
  • Next, select "Skip Order" under the month you would like skipped. You will see the option to "Resume Order" appear.
  • To un-skip a month, go to the same location, then press "Resume Order". You will see the option to "Skip Order" reappear.
  • Please note that skips are not possible once an order has been transacted. 

HOW TO CANCEL YOUR MONTH-TO-MONTH SUBSCRIPTION

  • You're able to cancel your automatic renewal by logging in to your account, visiting your Settings section on sipsby.com, clicking on "Manage Subscription" and the "Manage Subscription: button, and then selecting "Cancel Subscription" from the menu. The final steps are selecting a reason for canceling the subscription, and pressing "Cancel Subscription."
  • You should receive an email confirmation of your canceled Subscription. If you do not receive this email, Contact Us.  
  • If you cancel your Monthly Subscription, you will become an inactive Subscriber, though you can reactivate your Subscription at any time.
  • Canceling your subscription does not cancel an existing order, only future orders. You will still receive a personalized Sips by Box for any order placed prior to submitting a Subscription Cancelation. View your Order History by visiting your Settings page, view your Purchase Terms, or contact us with any questions.

  • See full Terms for more information.
  • If you have a pre-paid package (3-, 6-, or 12-month), see below on how to cancel auto-renewal on your prepaid package.

HOW TO CANCEL AUTO-RENEWAL ON YOUR PREPAID 3-, 6-, OR 12-MONTH SUBSCRIPTION

  • You're able to cancel your automatic renewal by logging in to your account, visiting your Settings section on sipsby.com, clicking on "Manage Subscription" and the "Manage Subscription" button, and then selecting "Prepaid Settings" from the "Manage" drop-down menu.  Next, change the drop-down menu to "No" in response to "Automatically renew after last prepaid order," and click the "Update" button.
  • Contact Us if you have any questions.
  • See full Terms for more information.

CANCEL CUT-OFF DATE 

You can skip or cancel your auto-renewing Subscription on the schedule as follows:

  • For orders placed after August 10th, 2018: Cancel before the anniversary date you have received your Full Subscription Term (be that 1-Month, 3-Month, 6-Month, or 12-Month) to not be charged for the next billing cycle, or to stop all recurring charges. For example, if your last order was on January 1st, and you have a 1-Month Subscription, cancel before February 1st.
  • For orders placed on or before August 10th, 2018: Cancel by the 24th of the month to not be charged for the next Subscription billing cycle, or to stop all recurring charges. We explain how to skip or cancel your Subscription below.
  • We explain how to skip or cancel your Subscription below.

NO RETURNS

You may not return any Subscription Box you receive. If you have concerns about the Subscription Box you have received, Contact Us. We will work with you to address your concerns. 

NO REFUNDS

There are no refunds. You will not be eligible for a refund for Subscription fees paid for any orders that have already transacted, due to the fees and charges we're assessed to accept your order, and the work our team has already begun performing to personalize your monthly selections. If you have concerns, Contact Us. We will work with you to address your concerns.