FREE SHIPPING to the U.S. on any personalized Sips by Box

FAQ

Sips by Box Personalized Tea Subscription

COVID-19

Are you still shipping orders?

I have relocated due to COVID-19. How can I change my address?

Shipping

When does my new subscription ship?

When does my recurring subscription ship?

How much does shipping cost?

Will my order arrive in time for Christmas?

Why does my order say still processing?

Why does my order say still packing?

Where is my box?

What's in the box?

Can you tell me more about what's in a Sips by Box?

What are the drawstring bags?

What information is on the insert?

Cost

How much does a Sips by Box cost?

I received a discount code that doesn't work.

What if I don't know much about tea?

What if I'm not comfortable with loose leaf tea?

How do I steep loose leaf tea?

What is the difference between loose leaf, tea bags, and tea sachets?

How can I learn more about tea?

How does the subscription work?

How does the subscription work?

How am I billed?

What's the refund policy?

Are there returns?

How do I manage my subscription?

What are the subscription auto-renewing / auto-billing purchase terms?

How do I reactivate my subscription?

Gifting

I just bought a digital gift subscription...now what?

I just bought a physical gift card...now what?

How do I redeem my gift card?

Can I apply my gift card to an existing subscription?

Can I buy a physical gift card?

How do I print my gift card?

Why do gift recipients need to provide a credit card number?

When I purchase a digital gift card, will I be receiving something in the mail?

Will my gift subscription automatically renew?

Can I receive a refund on a gift card purchase?